I bought a 2004 Chrysler Pacifica in Nov of 2003 with a bunch of options like leather, heated seats, adjustible ride height, etc. I came to a problem in Aug. of 2004 when my rear hatch didn't want to open up via the remote nor the button in the car. I decided to hold off until my next oil change that was on Sept. They had a look at it and check the codes. Three error codes came up and said they had to order a new latch for the rear hatch. Well, after several months of calling back and forth, my part finally came in on April 2005. Yes, 7 freak'n months!
I got an oppiotment to put it in and got a loaner for the day. I later get a call that the latch wasn't the problem. They also needed to order a new handle for the hatch. No problem I said. A week later it goes in again. Handle changed and latch changed. They call me up so I can pick it up. My wife goes to pick it up and guess what? I doesn't work. They did it a bunch of times and always worked until they parked it outside when my wife went to pick it up. Again, another apointment a week later. It wasn't fixed the first day so we keep the loaner over night. It's not fixed the next day nor the day after that. I call them up and they have no clue what the problem is. They asked for the other remote so they can reprogram them from scratch. A total of six days passes by when I get a call... It's finally ready. My wife picks it up and works fine. The manager tested it with her several times and worked perfect. They say that had to replace a master control unit.
I got home late that night so I didn't test it. I decided to test before my wife went to work. I go outside, press the button and it works! It goes up perfectly. I press the button again... and the damn thing goes crazy again!!!
It doesn't open anymore. Lights flash to let you know it's going up but no bell noise. I have to open it by hand. I press it to close it and it almost closes it and just stops. Then I have to play with the handle a bunch of times to open it up and slam it shut. It doesn't lock when you press the lock button. Anyone can go there and press the lever and it opens then the alarm goes off.
I checked the NJ laws and feel that this issue falls in the Lemon Law. If the car is less than 2 years with less than 18K miles, then if the repair shop can't fix it within three atempts or 20 days out of service because of repairs then it becomes a lemon.
The Lemon Law only goes for issues with safty, use, or if it hurts the value of the car. I think my case can fall it all three sections. I only need one in order to claim it as a Lemon.
I have to fill out a certified letter and send it to DC about this problem(s).They have to respond within 10 days. Then they have one more chance to fix the problem. If the problem isn't fixed then they are forced to give me my money back or, if I choose, a newer model.
If anyone has some extra info on the Lemon laws then it would be great. I will be sending the letter before this weekend.
PS. Don't get me wrong, I love the damn thing. It's safty and it's ride is nothing less than perfect. If it does become a Lemon then I wouldn't mind a newer model if they hook me up with discount.
Modified by Cozz at 7:03 PM 6/6/2005