View Full Version : JD Power Customer Rentention Rates

Naga Royal Guard
12-11-2005, 04:12 PM
Very interesting, <p>Above the average; 'yota, honda, the Main Domestic marques all enjoy good customer retention, and ze germans, except for AuOOdi/vw ( no kidding <IMG NAME="icon" SRC="http://www.germancarfans.com/images/forums/laugh2.gif" BORDER="0"> ) <p><br> <IMG SRC="http://www.jdpower.com/presspass/pr/images/2005249a.gif" BORDER="0"><p><A HREF="http://www.jdpower.com/pdf/2005249.pdf" TARGET="_blank">http://www.jdpower.com/pdf/2005249.pdf</A><p>Last year's :<p><IMG SRC="http://www.jdpa.com/presspass/pr/images/2004202a.gif" BORDER="0"><p><br>Otherwise:<p><br>-Of the 3 Japan badge-job companies; Lexus clearly keeps its fences closed.<p>-Saturn vs. Pontiac, a clear winner is seen<p>-Hyundai's strength is definately evident <p>-Wonder how many BMW customers are former Mini owners? <p>-Old folks like the Caddy but not Lincoln ( no kidding, might be Caddy conquesting Lincoln customers anyway ) <br>

12-11-2005, 07:41 PM
What's consumer retention again?

Naga Royal Guard
12-11-2005, 07:43 PM
second time buyers of the same brand<p>ie: bought KiA RiO, drove it into the side of a mountain and bought another KiA RiO instead of a scion xA

12-12-2005, 05:32 PM
Two shockers on the list. Not to start any bashing but I would have though BMW would be higher. Meaning they offer some of the best lease deals around and the fully warantee and free maintness to back it up. MB has the hightest lease rates on the above average side and no longer offeres any free maitness...odd<p>...and Izusu is on the list? <IMG NAME="icon" SRC="http://www.germancarfans.com/images/forums/cwm13.gif" BORDER="0">

Naga Royal Guard
12-12-2005, 05:54 PM
isuzu beat oldsmobile last year! take that!