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knicks125
05-18-2005, 11:09 AM
J.D. Power and Associates Reports:<br>Toyota Motor Corporation, General Motors Corporation Garner Most Awards in<p>2005 Initial Quality Study <p>HUMMER, Nissan and Scion Show Strong Improvement<p>WESTLAKE VILLAGE, Calif.,: 18 May 2005  Toyota Motor Corporation and General Motors Corporation, the two largest automobile manufacturers in the world, capture 15 of the 18 top model segment awards, according to the J.D. Power and Associates 2005 Initial Quality StudySM (IQS) released today.<p>In the study, Toyota Motor Corporation earns 10 of the top model segment awards, with the Lexus SC 430 honored as the highest-ranking model for the second consecutive year, at 54 problems per 100 vehicles (PP100). Other Toyota models earning segment awards include the Toyota Prius (Compact Car), Scion tC (Sporty Car) and Toyota RAV4 (Entry SUV).<p>General Motors earns five top model segment awards, including those for the Chevrolet Malibu/Malibu Maxx (Entry Midsize Car), Buick Century (Premium Midsize Car) and Chevrolet Suburban (Full-Size SUV).<p>"The 2005 IQS results contain some genuinely good news for General Motors," said Chance Parker, executive director of product and research analysis at J.D. Power and Associates. "The improvements of the quality of several models and at their North American plants are both very positive signs."<p>Ford Motor Company captures two model awards, with the Ford Explorer Sport Trac (Midsize Pickup) and Ford F-150 LD (Full-Size Pickup) ranking highest in their respective segments.<p>Assembly Plant Awards<p>General Motors Corporation sweeps the North/South America plant quality awards. General Motors Oshawa #2, Ontario, Canada, plant, which produces the Buick Century, Buick LaCrosse and Pontiac Grand Prix, earns the Gold Plant Quality Award. The Oshawa #1, Ontario, and Hamtramck, Mich., plants earn the Silver and Bronze Plant Quality awards, respectively.<p>For the fourth consecutive year, Toyota Motor Corporations Tahara, Japan, car plant receives the Platinum Plant Quality Award for worldwide plant quality with a score of 59 PP100. The Tahara plant produces the Lexus GS 300/GS 430 and the Lexus LS 430. Toyotas Higashi-Fuji, Japan, plant and Nissans Tochigi, Japan, plant earn the Silver and Bronze Plant Quality awards, respectively, among Asia Pacific plants.<p>Among European plants, Ford Motor Companys Jaguar plant in Halewood, Liverpool, U.K., receives the Gold Plant Quality Award. BMWs Regensburg, Germany, plant earns the Silver Plant Quality Award. BMWs Munich and Porsches Stuttgart plants tie for the Bronze Plant Quality Award.<p>Marked Improvement<p>The study shows that a number of makes and models demonstrate marked improvements from the 2004 study. Chief among them is HUMMER, with a 36 percent reduction in reported problems. Since its debut in the 2003 IQS, HUMMER has reduced reported problems by 115 PP100.<p>"In the past, there was a lot of talk about HUMMERs poor quality being related to poor fuel economy," said Parker. "This years results clearly show that the people at HUMMER knew this wasnt the case. They identified many customer-reported problems and solved them."<p>Nissan also performed dramatically better in the 2005 study, with the Nissan Quest as the most-improved model, recording an impressive 104 PP100 improvement. Other models showing notable improvements are the Kia Spectra (64 PP100 improvement), the HUMMER H2 (63 PP100 improvement), and the Scion xA (62 PP100 improvement).<p>Overall, the automotive industry garners only a minor increase in industry-wide initial quality in 2005. After showing an 11 percent quality improvement from 2003 to 2004, the overall industry average has improved only one PP100 in 2005 to 118 PP100.<p>"Competition in the automotive industry is incredibly intense," said Parker. "Even though the 2005 results may suggest a plateau in quality, manufacturers should not become complacent. The IQS has tracked similar apparent plateaus before in 1996 and 2003. In both cases, the following years results showed dramatic quality improvements. Car companies that take their eye off the ball risk being left behind."<p>Manufacturers demonstrate overall improvement in more than one-half of the 135 problem symptoms included in the study, compared to 2004. Among the nine problem categories surveyed, ride/handling/braking and exterior problems continue to cause the greatest challenge to manufacturers. Consumers report that the transmission causes the least number of problems.<p>What IQS Measures<p>IQS is a model-level study. It measures 135 attributes across nine categories, including ride/handling/braking, engine and transmission, and a broad range of quality problems symptoms reported by vehicle owners.<p>The 2005 Initial Quality Study is based on responses from more than 62,000 purchasers and lessees of new 2005 model-year cars and trucks, who were surveyed after 90 days of ownership. This industry benchmark study for new-vehicle initial quality is now in its 19th year.<p>About J.D. Power and Associates<br>Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firms quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.<p>About The McGraw-Hill Companies<br>Founded in 1888, The McGraw-Hill Companies is a global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poors, BusinessWeek and McGraw-Hill Education. The Corporation has more than 280 offices in 37 countries. Sales in 2004 were $5.3 billion. Additional information is available at <A HREF="http://www.mcgraw-hill.com" TARGET="_blank">http://www.mcgraw-hill.com</A>.<p>Media Relations Contacts:<p>Michael Greywitt<br>Director, Media Relations<br>J.D. Power and Associates<br>2625 Townsgate Road, Suite 100<br>Westlake Village, CA 91361<br>(805) 418-8526, or cell (805) 908-1548<br>michael.greywitt@jdpa.com<p>John Tews<br>Director, Media Relations<br>J.D. Power and Associates<br>5435 Corporate Drive, Suite 300<br>Troy, MI, 48098<br>(248) 312-4119, or cell (248) 321-5109<br>john.tews@jdpa.com <p>No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. <A HREF="http://www.jdpower.com" TARGET="_blank">http://www.jdpower.com</A><p># # #

knicks125
05-18-2005, 11:12 AM
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pcread
05-18-2005, 11:45 AM
Ironic that Jaguar's Halewood plant received a Plant Quality Gold Award. Does that mean the X-Type is built better than the 3-Series?

fubar
05-18-2005, 12:18 PM
Wow, as a Nameplate, Mercedes scored higher than Toyota.

taskbearer
05-18-2005, 12:37 PM
I'm very impressed with mercedes. It seems their extra attension to quality is begining to pay off.

KebabGud
05-18-2005, 12:47 PM
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>fubar</b> &raquo;</i></TD></TR><TR><TD CLASS="quote">Wow, as a Nameplate, Mercedes scored higher than Toyota.</TD></TR></TABLE><br>so the name "mercedes" is more worth then "Toyota"??<br>that must have changesd a lot the last year then..<p> Toyota was on 9 place on Business Week`s list over most valuable brand names..<br>the highest ranked carmaker.. Mercedes was on 11th place

knicks125
05-18-2005, 01:09 PM
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>fubar</b> &raquo;</i></TD></TR><TR><TD CLASS="quote">Wow, as a Nameplate, Mercedes scored higher than Toyota.</TD></TR></TABLE><p>By only 1...<p>I am more surprised by the scores of some big names at the bottom of the nameplate ranking <IMG NAME="icon" SRC="http://www.germancarfans.com/images/forums/eek2.gif" BORDER="0">

Flagship
05-18-2005, 01:27 PM
Lexus #1 again it's rigged i tell u<p>Lexus IS 300???????<p>To all you anti Lexus ppl THE LEXUS GS300/430 is one of the best <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0"> <IMG NAME="icon" SRC="http://www.forumsforjustice.org/forums/images/smilies/sponge.gif" BORDER="0">

knicks125
05-18-2005, 01:30 PM
many people might oppose how this study is done, but until someone can come up something that is better than this, the study is what the industry goes by...

anonms
05-18-2005, 03:48 PM
*sigh*<p>I just want JD Power to start filtering the results (as in eliminating complaints related to common sense, demographic targeting, etc.).<p>Especially since fuel economy is still Hummer's biggest "quality" issue (when that isn't quality-related at all).<p>*sigh* Until they improve the survey, I'm gonna call this the "JD Power Initial Complaint Survey".

knicks125
05-18-2005, 03:58 PM
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>iHug Trees</b> &raquo;</i></TD></TR><TR><TD CLASS="quote">*sigh* Until they improve the survey, I'm gonna call this the "JD Power Initial Complaint Survey".</TD></TR></TABLE><p> <IMG NAME="icon" SRC="http://www.germancarfans.com/images/forums/biggrin.gif" BORDER="0"> <IMG NAME="icon" SRC="http://images.zeroforum.com/smile/emthup.gif" BORDER="0"> <IMG NAME="icon" SRC="http://images.zeroforum.com/smile/emthup.gif" BORDER="0"> <p>I am really surprised Hummer even scored that high...all props to Hummer!!<br>That said, I am disappointed how low (how many problems) Mazda, VW, Volvo, Scion, MINI scored (had).

Cozz
05-18-2005, 04:23 PM
It's odd how the top 6 are all luxury brands yet offer the most in electronics and what not.<p>I can't believe Mazda is so low.

Nick
05-18-2005, 07:02 PM
Hummer really has improved...gone from 173 problems to 110 problems per 100 vehicles...last year they were last I believe...

CarMattZu777
05-18-2005, 07:13 PM
It seems everyone improved and the margin is narrowing alot. GM brands have improved alot too, more than I would expect.

anonms
05-18-2005, 08:14 PM
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>knicks125</b> &raquo;</i></TD></TR><TR><TD CLASS="quote"><br>That said, I am disappointed how low (how many problems) Mazda, VW, Volvo, Scion, MINI scored (had).</TD></TR></TABLE><p>I wish that they'd release information on what the complaints actually are so people can decide whether the cars really do have poor quality or if the buyers are just stupid/picky.<p>I guess maybe some people wanted less zoom-zoom from their Mazdas. Volkswagen... can't say I'm surprised. Maybe some people didn't like the Volvo's egronomics (so many buttons...). As for Scion, all I can think of would be complaints, since my friend's dad owns an xB and it's been problem-free for them. And I would safely assume that Mini owners wanted American-sized cupholders and a normal speedometer.

pcread
05-19-2005, 02:32 AM
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD><i>Quote, originally posted by <b>Cozz</b> &raquo;</i></TD></TR><TR><TD CLASS="quote">It's odd how the top 6 are all luxury brands yet offer the most in electronics and what not.<p>I can't believe Mazda is so low.</TD></TR></TABLE><p><br>Don't forget that JDP takes the whole ownership thing into account. Like dealerships. In most cases (MB seem to have forgotten that in the past) basic things like politeness and good service go a long way in pleasing customers. Luxury brands usually have less customer footfall, so can take the time and make the effort.

jro4566
05-19-2005, 07:11 AM
I'm disappointed in how Suzuki came in last, but I know why. The Verona seems to have a lot of quality defects in the engine which requires the dealership to constantly re-program it. I'm guessing that's why Suzuki came in last this year.

Mindless T
05-19-2005, 06:15 PM
omg hyundai is not in top3? im not impressed...